Refund & Returns Policy

Return Policy Overview

At Golden Goose Shows, we stand behind the quality of our premium sneakers and want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer a comprehensive return policy designed with your convenience in mind.

Return Window

You have 30 days from the date of delivery to initiate a return. This gives you plenty of time to try on your Golden Goose sneakers and ensure they meet your expectations.

Condition Requirements

• Items must be in original, unworn condition
• All original tags and labels must be attached
• Original packaging and dust bags must be included
• Items should be free of odors, stains, or signs of wear
• Authenticity cards and documentation must be included

How to Initiate a Return

Starting your return is simple and can be done in just a few steps:

1. Contact Us: Email us at [email protected] or visit our store at 2847 Madison Avenue, New York, NY 10017
2. Provide Order Details: Include your order number, the items you wish to return, and reason for return
3. Receive Return Authorization: We'll send you a return authorization number and prepaid shipping label within 24 hours
4. Package Your Items: Securely package items in original condition with all accessories
5. Ship Your Return: Attach the prepaid label and drop off at any authorized shipping location

Refund Process

Processing Timeline

• Inspection: 2-3 business days after we receive your return
• Refund Authorization: Same day as inspection approval
• Refund Processing: 3-5 business days to original payment method
• Bank Processing: Additional 1-2 business days depending on your financial institution

Refund Methods

Refunds are processed to your original payment method:

• Credit Cards: Refunded to the original card used for purchase
• PayPal: Refunded to your PayPal account
• Bank Transfers: Refunded to the original account
• Store Credit: Available upon request for faster processing

Exchange Policy

Need a different size or style? Our exchange process is designed for your convenience:

Size Exchanges

• Free exchanges for different sizes within 30 days
• Subject to availability of requested size
• Same model and colorway only
• One free size exchange per order

Style Exchanges

• Exchange for different Golden Goose model
• Price difference may apply
• Subject to availability
• Same 30-day window applies

Special Circumstances

Defective Items

If you receive a defective item:

• Contact us immediately upon receiving your order
• We'll provide expedited return shipping
• Full refund or replacement guaranteed
• No restocking fees for manufacturer defects
• Extended return window of 60 days for defective items

Wrong Item Received

If we sent you the wrong item:

• We'll cover all return shipping costs
• Priority processing for correct item shipment
• No restocking fees
• Complimentary expedited shipping on replacement

Non-Returnable Items

While we accept most returns, certain items cannot be returned for hygiene and safety reasons:

• Items worn outdoors or showing signs of wear
• Items without original tags or packaging
• Items damaged by misuse or normal wear
• Custom or personalized items (unless defective)
• Final sale items (clearly marked during purchase)

International Returns

For our international customers:

• Same 30-day return policy applies
• Customer responsible for return shipping costs
• Customs duties and taxes are non-refundable
• Extended processing time of 7-10 business days
• Use tracked shipping methods for returns

Store Returns

Prefer to return in person? Visit our flagship store:

• Location: 2847 Madison Avenue, New York, NY 10017
• Hours: Mon-Fri: 9AM-8PM | Sat-Sun: 10AM-6PM
• Instant Refunds: Immediate processing for in-store returns
• Expert Assistance: Our staff can help with sizing and exchanges
• Try Before Exchange: Try on different sizes before finalizing exchange